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Terms of use

Access to and use of this website is provided by Corporate Services Network Pty Ltd (ABN 30 074 864 609) ("CSN", "we", "us" and "our") on the following conditions and any other directions or rules of use on this website ("Terms"). If you access this website (other than to read these Terms for the first time), you agree to these Terms. We reserve the right to change the Terms at any time by posting changes online. You are responsible for informing yourself of any changes by regularly reviewing these pages. If you access the website after changes are posted, you are taken to have accepted all changes.

1. Disclaimers, liability limitation and indemnity

General disclaimers

Use of this website is at your risk. None of CSN, its affiliates or any of their respective employees, agents, third party content providers or licensors make any express or implied representation or warranty about, or shall be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special or consequential loss, damages or reliance in connection with this site, its use, its content or services referred to on this website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(a) Your reliance on the completeness, accuracy, suitability or currency of the website or its content.

(b) Failure or delay of performance or in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records.

(c) Accessing any websites or servers maintained by other organisations (including CSN's related companies) through links on this website. Links are provided for the convenience of our website users only, without responsibility for the content or operation of those websites. Unless otherwise stated, we do not endorse linked websites and their products and services. You link to any such website at your own risk.

(d) Defamatory, threatening, offensive or unlawful conduct of third parties.

Plan Terms

All matters relating to Insurance Plans are subject to the terms of the Plan Documents published by the Insurer. To find out more, please see the Member Booklet.

No advice given

If you require specific advice on any information in this website call CSN on +612 8256 1770. CSN provides this website in order to allow employers to enter and update information about Insured Members and to allow those Insured Members to make claims on their Insurance Plans and also to update certain specified information with respect to their personal details. The resources provided on this website, including but not limited to CSN Assist, are not a substitute for the advice from a personal physician or other qualified health care professional.

Warranty Disclaimer

CSN provides the information on this website. This website and its content and site-related services are provided "as is", with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of fitness for a particular purpose, and non-infringement. You assume total responsibility and risk for your use of this website, site-related services, and hyperlinked websites. No oral or written information or advice given by CSN, or its authorised representatives shall create a warranty or in any way increase the scope of this warranty.

CSN is not liable to any other party for any loss or damage, including direct, consequential, incidental or indirect loss or damage including loss of profit (whether direct, consequential, incidental or indirect) resulting from a breach of these terms and conditions by CSN or the negligence of CSN or its representatives.


To the extent permitted by law, in no event will CSN be liable for any loss or damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this website or any linked website or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if CSN, or its representatives, are advised of the possibility of such damages, losses or expenses. To the extent permitted by law, liability under any condition or warranty which cannot be legally excluded is limited at CSN's option to resupply of services or payment for the same.

You indemnify us, our affiliates and our respective employees, agents, third party content providers and licensors from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred or suffered by us ("Our Loss") as a direct or indirect consequence of you (or, where applicable, any other person using your username and password) using this website. Without limiting the preceding paragraphs, you indemnify us for any of Our Loss incurred by virtue of any breaches of third parties' intellectual property rights as a direct or indirect consequence of you (or, where applicable, any other person using your username and password) using this website.

Rights we cannot exclude, limit or disclaim

This disclaimer, liability limitation and indemnity do not exclude any rights which by law may not be excluded.

Domicile of Website

The services provided by CSN are hosted via an Australian domiciled website and all private and confidential data is retained in Australia.


This website may contain links to websites controlled or offered by third parties. CSN disclaims liability for, any information, materials, products or services posted or offered at any of the third party websites linked to this website. By creating a link to a third party website, CSN does not endorse or recommend any products or services offered or information or material contained at that website, nor is CSN liable for any failure of products or services offered or advertised at those websites. Such third parties may have a privacy policy different from that of CSN and the third party websites may provide less security than this website.

Information on this website

The materials on this website are provided "as is" and without warranties of any kind either expressed or implied to the fullest extent permissible pursuant to applicable law. CSN disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

CSN makes no claim or representation as to the accuracy of the content contained on this website. CSN does not accept liability to any person for the information or advice provided on this website including through the CSN Assist website or incorporated into it by reference. CSN does not accept any liability for loss or damages incurred by any person as a result of reliance upon the content of this website, or any other information incorporated by reference.

All information on this website is provided by CSN on the basis that all persons accessing this website undertake the responsibility for assessing the accuracy of its content and that they rely on it entirely at their own risk

Access, correction, and data integrity

Although we attempt to ensure the integrity and accurateness of the website, we make no guarantees as to its correctness or accuracy. It is possible that the website could include typographical errors, inaccuracies, or other errors, and that unauthorised additions, deletions, and alterations could be made to the website by third parties. In the event that an inaccuracy arises, please inform us so that it can be corrected.

Revisions, changes, and updates

We may revise our policies and the information on this website or change or update the website without notice. CSN may also make improvements and/or changes in products and/or services described in this information or add new features at any time without notice. Any revised policy will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We encourage you to periodically reread these Terms to see if there have been any changes to our policies that may affect you.


A "cookie" is a small text file placed on your computer by a web server when you access a website. Cookies are frequently used on websites. Cookies in themselves do not identify the individual user, just the computer used.

CSN generally uses cookies to make a record of your visit and will log the following information:

  • Your server address;
  • Information for forms authentication.

You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. For example, you can set your browser to notify you when you receive a cookie or to reject cookies. However, if you decide not to display cookies, then you may not be able to gain access to all the content and facilities of this website.

2. Copyright and intellectual property notices

Copyright and trademark notices

Our product names and images on this website may be trademarks or registered trademarks of ours, our affiliates or third parties (including advertisers, sponsors and customers). The use or misuse of these trade marks, except as expressly authorised, is prohibited.

The use by us of a third party trademark on this site is not intended to indicate any association with, or endorsement by CSN, of that trademark.

We own or control, and reserve, all rights

Unless otherwise indicated, all rights (including copyright) in the content and compilation of the web pages and online images (including text, graphics, logos, button icons, video images, audio clips and software) comprising the website are owned, controlled and reserved by CSN.

We can use your feedback

When you send us any feedback or suggestions about this website or our business, you agree that we can use and adapt any ideas, concepts, techniques, words or images contained in the feedback or suggestions for any purpose and without restriction or compensation.

3. User conduct

Lawful and authorised use only

You must use this website only for lawful purposes and for the purposes explicitly outlined and authorised in this website (including in these Terms).

If any part of this website requires you to provide a username and password in order to access or otherwise use any part of this website, you must keep that username and password confidential and not provide them to anyone other than us.

We strongly recommend that you:

  • keep your password secure and protected;
  • keep only one record of your password;
  • keep your record of your password separate to your member card;
  • do not tell any unauthorised person your password;
  • do not allow any unauthorised person to watch you login to the site or hear your password; and
  • change your password regularly.

You are authorised to download and view content. You must not, without our prior written permission, exploit any of our website materials for commercial purposes.

Otherwise you are not authorised, without our prior written permission and the permission of any other relevant rights holder, to copy, broadcast, reproduce, republish, store (in any medium), transmit, broadcast, distribute, show or play in public, adapt or change in any way, the content of, or create a derivative work from, these web pages for any other purpose.

This prohibition does not extend to materials on this website which are expressed to be freely available for re-use or replication, subject to any conditions we specify.

Personal Use

CSN authorises you to print, copy, reproduce and download materials on this website, subject to the material being used exclusively for personal use, and the material not being modified in any manner.

Apart from any fair dealing for the purpose of private study, research, criticism or review, as permitted under the Copyright Act, no part of this website may be reproduced without the written permission of CSN.

If you download material from this website, the software, including any files, and/or images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are licensed to you by CSN. You are expressly prohibited from selling, distributing, decompiling, reverse engineering or otherwise dealing with the Software in a like manner.

Commercial Use

Printing, copying, downloading, reproduction or distribution of material from this website for commercial use is expressly prohibited without CSN's prior written consent.

Hyper linking and in particular, but without limitation, deep linking is expressly prohibited without CSN's prior written consent, and such consent is at the sole discretion of CSN.


By using this website you agree to these Terms of use. This agreement is effective from your first use of this website until terminated by you or CSN. This agreement will terminate immediately, with notice from CSNif, in CSN's sole discretion, you fail to comply with any term or provision of these terms and conditions.

4. Applicable law

New South Wales law applies

This website (excluding any linked, third party websites) is controlled by us from Australia.

Any disputes must be determined by the courts having jurisdiction in New South Wales, Australia in accordance with laws in force in New South Wales. You irrevocably and unconditionally submit to this jurisdiction.

Unenforceable Terms

If any provision of the Terms is found by a court to be invalid or unenforceable, the invalidity or unenforceability will not affect the remaining Terms.

Site or content may be unlawful outside Australia

We do not warrant that the content of this website complies with the laws of any country outside of Australia. If you access this website from outside of Australia, you do so at your own risk and you accept responsibility for ensuring or confirming compliance with all laws that apply to you as a result of that access or any consequent transactions or dealings with us.

Your responsibilities under laws affecting you

You are responsible for ensuring that your use of this website is lawful, does not infringe any third party's rights and does not breach any standards, content requirements or codes promulgated by any relevant authority (including relevant Internet Industry Codes of Practice).

No offers where illegality arises

Nothing on this site constitutes an offer to provide goods or services in any jurisdiction if to do so would contravene the laws of that jurisdiction.


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